GET YOUR QUESTIONS ANSWERED

FREQUENTLY ASKED QUESTIONS

DELIVERIES

How long does it take to receive my order?

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The estimated delivery time is 3 working days for mainland Portugal and 5 working days for islands and international shipping.

Can I track my order?

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Once your order has been processed, you will receive an order confirmation email with a tracking number.

What should I do if my order does not arrive on time?

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If your order exceeds the estimated delivery date, please contact us.

What delivery options are available?

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You can make the purchase and receive the products at the address indicated by a courier or collect them in store.

Is there a cost associated with shipping?

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Yes. Shipping costs are €4.90 for mainland Portugal, €10 for islands and international shipping is €20.

EXCHANGES AND RETURNS

Do you accept returns?

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Yes. Returns can be made if you are not satisfied.

How do I return a product?

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To make a return, you must contact customer support.

COMPLAINTS

What should I do if I receive a damaged product and want to complain about it?

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You should contact customer support.