ASK YOUR QUESTIONS

FREQUENTLY ASKED QUESTIONS

DELIVERIES

How long does it take to receive my order?

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The estimated delivery time is 3 days for mainland Portugal
and 5 business days for islands and international shipments.

Can I track my order?

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After your order is processed, you will receive a confirmation email with
the tracking number.

What should I do if my order does not arrive within the expected timeframe?

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If your order exceeds the estimated delivery time, please contact us.

What delivery options are available?

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You can make the purchase and receive the products at the indicated
address through a carrier or collect them in-store.

Is there a cost associated with shipping?

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Yes. Shipping costs are €4.90 for mainland Portugal, €10 for islands,
and €20 for international shipping.

EXCHANGES AND RETURNS

Do you accept returns?

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Yes. Returns can be made if you are not satisfied.

How do I return a product?

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To make the return, you should contact customer support.

COMPLAINTS

What should I do if I receive a damaged product and want to complain about it?

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You should contact customer support.